Built Around the Needs of the Motor Trade

Founded by Paul Towns, PCS began with a clear purpose: to help keep vehicles moving by providing the motor trade with a reliable source of parts.

From day one, the business has been centred around service, not just in terms of supply, but in understanding the real pressures workshops face every day. That hands-on, customer-focused approach remains at the core of the business today.

Independent and Focused on Customers

One of the defining characteristics of PCS is its independence. Without external shareholders or corporate pressures, the company has been able to make long-term decisions that prioritise customers.

This has allowed consistent reinvestment into stock, systems and, importantly, people.

Experience That Supports the Workshop

Experienced parts advisors, a dependable delivery network and a practical problem-solving mindset all contribute to helping workshops get the correct part first time.

This reduces downtime, avoids unnecessary delays and helps keep jobs moving efficiently.

Growth Built on Strong Foundations

Today, PCS operates from its headquarters in Clay Cross and its Derby branch, supported by a dedicated delivery fleet.

With 23 vehicles operating from Clay Cross and a further 8 from Derby, the business provides strong regional coverage and frequent deliveries to workshops.

Strong Local Coverage and Delivery

R456A is being positioned as a lower GWP alternative designed to support systems currently running on R134a.

As traditional refrigerants become more constrained, understanding how and when alternatives can be used will be increasingly important in maintaining workflow.

Stock Availability That Keeps Work Moving

With approximately £1.3 million of stock held across the business, PCS provides access to a wide range of parts when they are needed most.

This helps reduce downtime and allows technicians to complete jobs with confidence.

More Than Just Parts Supply

PCS takes a proactive approach to customer support, assisting with parts identification, order queries and technical guidance throughout the working day.

Administration is kept straightforward, with prompt credit processing helping workshops stay organised without unnecessary complexity.

Straightforward Warranty Support

Warranty handling is designed with the customer in mind. Most claims are processed quickly and without unnecessary complications.

Where more complex issues arise, PCS works directly with suppliers while continuing to support the customer throughout the process.

Adapting to a Changing Industry

As vehicle technology continues to evolve, PCS has adapted alongside it.

From increased diagnostic complexity to the shift towards electric vehicles, the business continues to invest in both product range and support services to meet the needs of modern workshops.

Supporting Workshops Beyond Parts

This forward-thinking approach includes additional services such as the dedicated tool van, supplying workshops with the latest equipment.

By supporting both parts supply and workshop tooling, PCS plays a broader role in helping garages operate efficiently.

Looking Ahead

Now under the ownership of Richard Smith, PCS continues to build on its strong foundations.

The focus remains on investing in people, strengthening supplier relationships and delivering dependable service.

Reputation Built on Reliability

In a market that is constantly changing, PCS Motor Factors stands out by staying true to what matters most: reliability, knowledge and a genuine commitment to supporting the motor trade.

Learn more about our services or explore our car parts supply to see how PCS Motor Factors supports garages and workshops every day.